Reports
See what your texting is actually doing
Reports answer the questions owners ask: how fast are we replying, which sends worked, and who on the team is carrying the load.
Get early accessHow it works
Text as usual
Every message, reply and opt-out is recorded as it happens. There’s nothing to set up.
Open Reports
See the last 30 days at a glance, or pick any date range.
Act on it
Spot slow replies, compare bulk sends and see which messages bring customers back.
What’s included
Volume over time
Coming soonMessages sent and received per day, so you can staff for busy days.
Response times
Coming soonMedian time to first reply, for the team and for each teammate.
Bulk send results
Available in early accessSent, delivered, failed, blocked and replies for each send.
Opt-out rates
Coming soonOpt-outs per bulk send, so you can spot messages people don’t want.
French and English split
Coming soonHow many conversations happen in each language, for planning bilingual staffing.
Team performance
Coming soonConversations handled and reply times by teammate.
Export
Coming soonDownload any report as a spreadsheet for your own analysis.
Questions
What’s available today?
Results for each bulk send are available now. The full Reports page, with volume, response times, language split and team performance, is coming soon to early-access customers.
Do reports count opt-outs?
Every opt-out is recorded on the contact today. Opt-out rates for each bulk send come with the full Reports page.
Try Tidewire with your team
We’re onboarding Canadian businesses in small groups. Join early access and we’ll set up your number and import your contacts with you.
Get early access